Sales Policy of PowerTech Hato

Effective Date: December 31, 2024

At PowerTech Hato, we are committed to providing an exceptional shopping experience for our customers. This Sales Policy outlines the terms and conditions that govern the sale of products on powertechhato.com. By making a purchase with us, you agree to be bound by the terms and conditions set forth in this policy.

1. Product Availability and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we strive to ensure that our website reflects up-to-date stock levels, items may sell out quickly due to high demand or other factors. In the event that an item is out of stock, we will notify you promptly and offer the option to backorder or choose a similar product.

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices include applicable taxes, unless otherwise stated. Discounts and promotional offers may also be available from time to time, but these are subject to the terms and conditions of the promotion and may not apply to all products.

  • Taxes: Sales tax will be applied based on the shipping address and applicable state and local tax laws. You will be notified of the tax amount at checkout.

  • Shipping Costs: Shipping fees are calculated at checkout based on the selected shipping method, destination, and weight of the items being purchased.

2. Order Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details about your order, including the items, prices, and shipping address. Please review the information carefully to ensure everything is accurate.

  • Payment Authorization: All orders require payment authorization before processing. We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payments are processed securely through our payment gateway.

  • Order Processing: Once your payment is authorized, we will process your order. Processing typically takes 1-2 business days, although this may vary during peak periods. You will receive a shipping confirmation email once your order has been dispatched.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. Shipping costs are calculated based on the shipping address and weight of the order.

  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days within the U.S. Expedited and express shipping options are available for faster delivery.

  • International Shipping: We currently offer international shipping to select countries. International shipping fees and delivery times will vary based on the destination.

  • Shipping Delays: While we strive to ensure timely delivery, shipping times may be affected by external factors such as weather conditions, carrier delays, or customs processing. PowerTech Hato is not responsible for delays caused by the shipping carrier or circumstances beyond our control.

4. Payment Terms

  • Payment Methods: We accept the following payment methods:

    • Credit and debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Other secure payment methods as indicated at checkout

  • Payment Authorization: When you place an order, your payment information is securely processed. Payment will be authorized at the time of purchase, but charges will only be made once your order is confirmed and shipped.

  • Billing Information: You must provide accurate billing information at checkout. If your payment is declined, we will notify you and ask you to provide an alternate payment method.

5. Order Cancellations and Modifications

  • Cancellations: Orders can be canceled within 24 hours of purchase, provided the items have not yet been shipped. After 24 hours, cancellations are no longer possible, and the return process must be followed if you wish to return the item(s).

  • Order Modifications: Once your order has been processed, we are unable to modify the contents, shipping address, or payment method. Please double-check your order before completing the checkout process.

6. Returns, Refunds, and Exchanges

  • Return and Refund Policy: We offer a 30-day return policy for most products. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as personalized or custom-built bikes, are not eligible for return or exchange. For more details, please refer to our Refund and Returns Policy.

  • Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer service team. The exchange process follows the same guidelines as a return, and once the return is processed, we will ship the replacement item.

7. Product Warranty

  • Manufacturer Warranty: Most products sold by PowerTech Hato come with a manufacturer’s warranty. The duration and coverage of the warranty vary depending on the product and brand. Please refer to the product details for specific warranty information.

  • Warranty Claims: If you believe your product is defective or damaged, please contact us at info@powertechhato.com or call (815) 358-2540 for assistance with the warranty process.

8. Customer Support

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer support team:

Our customer service hours are Monday through Friday from 9:00 AM to 5:00 PM CST.

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

This Sales Policy was last updated on December 31, 2024. By making a purchase on PowerTech Hato, you agree to the terms and conditions outlined in this policy.