Payment Policy of PowerTech Hato

Effective Date: December 31, 2024

At PowerTech Hato, we strive to provide a seamless and secure payment experience for all our customers. This Payment Policy outlines the accepted payment methods, the payment process, and other important information related to payments for products purchased through powertechhato.com.

1. Accepted Payment Methods

We accept the following payment methods for purchases on our website:

      • Credit Cards:
        • Visa
        • MasterCard
        • American Express
      • Debit Cards:
        • Visa Debit
        • MasterCard Debit
      • PayPal: We accept payments through PayPal, a secure online payment platform.
      • Other Payment Methods: We may accept other secure payment methods as indicated at checkout, such as Apple Pay, Google Pay, or others.

Note: All payments are processed in U.S. dollars (USD).

2. Payment Authorization

When you place an order on PowerTech Hato, your payment is processed securely through our payment gateway. By submitting your payment details, you authorize us to charge your selected payment method for the full amount of your order, including applicable taxes, shipping fees, and handling charges.

      • Order Confirmation: After submitting your payment, you will receive an order confirmation email, which includes details about your order, payment, and expected delivery.
      • Payment Authorization: Your payment method will be authorized at the time of order submission, but the actual charge to your account will be made only once your order has been processed and shipped.

3. Payment Security

We take payment security very seriously and ensure that all transactions are encrypted using SSL (Secure Socket Layer) technology. This ensures that your personal and payment information is protected during the checkout process. Our payment processors are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring a high level of security for online payments.

      • Secure Checkout: We use a secure payment gateway to process your credit card and PayPal payments. Your payment details are never stored on our servers.

4. Billing Information

When placing an order, you will be required to provide accurate billing information, including your full name, billing address, and payment method details. The billing address should match the address associated with your payment method to avoid any issues with authorization or fraud prevention.

      • Billing Address Verification: If there is a mismatch between the billing address you provide and the one associated with your payment method, your order may be delayed, or we may contact you for further verification.

5. Price and Payment Authorization

      • Pricing: Prices listed on PowerTech Hato are subject to change without notice. However, once you place your order, the price is locked in and will not change, even if the price of the product changes later.
      • Sales Tax: Applicable sales tax will be calculated based on your shipping address and the local tax laws. Sales tax will be added to the total amount of your order during the checkout process.

6. Payment Declines and Errors

In some cases, your payment may be declined or an error may occur during the checkout process. If this happens:

      • Payment Declined: If your payment is declined by your bank or credit card company, you will be notified immediately. You may need to contact your payment provider for assistance.
      • Order Errors: If an error occurs during payment processing (such as a payment not being authorized), your order will not be confirmed, and you will be prompted to try a different payment method.

7. Payment for Pre-Orders and Backorders

If you place an order for a pre-order item or an item that is currently out of stock and available for backorder, your payment will be authorized at the time of order placement. Once the item becomes available and ships, your payment will be charged to your account.

      • Pre-Orders: For pre-ordered items, you will be charged once the item is in stock and ready for shipment.
      • Backorders: If an item is backordered, we will notify you and process your payment only when the item ships.

8. Refunds and Chargebacks

      • Refunds: In the event of a return or refund, the amount will be credited back to the same payment method used for the original purchase. Refunds are typically processed within 5-7 business days after the return has been approved.

      • Chargebacks: If you initiate a chargeback with your payment provider (credit card or PayPal), it will delay the resolution of any issues regarding your order. We encourage you to contact our customer service team at info@powertechhato.com or (815) 358-2540 for assistance before proceeding with a chargeback.

9. Order Cancellations

Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations are not possible, as the order may have already been processed and shipped. If you need to cancel an order, please contact us as soon as possible.

10. Contact Information for Payment Issues

If you have any questions or concerns regarding payment, please contact our customer service team:

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM CST.

11. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our payment practices.

This Payment Policy was last updated on December 31, 2024. By using our website and making a purchase, you agree to the terms and conditions outlined in this policy.